PRIVACY POLICY

Transparency isn’t just for our ingredients.
Last Updated: January 2026

TL;DR: We collect only what we need to ship your order and improve your experience. We never sell your personal data. You are in control.

1. THE INFORMATION WE COLLECT

To give you the best experience, we need to know a few things about you. This falls into two buckets:

  • What you give us: When you create an account or buy a product, you share your name, email, shipping address, and payment details. If you reach out to customer support, we keep a record of that conversation to help you better next time.
  • What we observe: We use analytics tools to see how you browse the site—which pages you love, and which ones you skip. This helps us fix bugs and curate products you actually want.

2. HOW WE USE YOUR DATA

Your data works for you. We use it to:

  • Process and ship your orders (obviously).
  • Send you transactional updates (like "Your package is on the way!").
  • Offer personalized product recommendations based on your skin concerns.
  • Send you marketing emails—only if you said yes.

3. WE DO NOT SELL YOUR DATA

Let’s be crystal clear: Steloura never has, and never will, sell your personal information to third parties.

We do share your data with trusted partners who help us run the store (like payment processors and shipping carriers), but they are bound by strict contracts to keep your info safe and use it only for the job we hired them for.

4. COOKIES & TRACKING

We use cookies to remember what’s in your cart and to understand our traffic. You can disable cookies in your browser settings, though the site might act a little funny if you do.

5. YOUR RIGHTS

Because it’s your data, you call the shots. Depending on where you live (especially under GDPR and CCPA regulations), you have the right to:

  • Access: Ask for a copy of all the data we hold on you.
  • Correction: Update or fix incorrect info.
  • Deletion: Request that we delete your data entirely.
  • Opt-Out: Unsubscribe from marketing emails at any time (link is at the bottom of every email).

6. SECURITY

We treat your data like it’s our own. We use industry-standard SSL encryption and secure servers to protect your information. While no system is 100% unhackable, we work tirelessly to keep the vault locked.

7. CONTACT US

Have questions about this policy? Email our Data Protection Officer at stelourastore@gmail.com. We’re happy to clarify anything.